Privacy Policy

Privacy Policy

Effective Date: 01-01-2026

Welcome to Heal Zim. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, national ID, and employment details.
• Financial Information: Salary details, bank account information, and repayment history.
• Health Information: Basic healthcare service usage information necessary for processing payments.
• Technical Data: IP address, browser type, device information, and usage data.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Assess eligibility for healthcare financing
• Process payments and repayments
• Communicate with you
• Improve our platform
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

• Healthcare providers for service delivery
• Employers (where applicable) for salary-based repayments
• Financial institutions for payment processing
• Regulatory authorities as required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent where applicable

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience and analyze usage patterns.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: reception@healzim.com